Return Policy

All products returned MUST be 100% complete, along with ALL original boxes and packing materials, have original UPC codes on manufacturer boxes, contain all manuals, blank warranty cards, and other accessories or documentation provided by the manufacturer or Orviss Technology.

We will charge a 15% restocking fee on any patch cords that are not in their original and sealed packaging.

If a return is made and the item is not 100% complete, a refund may not be issued, all issues except for warranty replacements must be handled within 90 days of the order being placed.

Orviss Technology offers up to 90 days on all returns, after 30 days have passed a 15% restocking fee will be charged with all refunds given out in the form of a store credit. Please contact Customer Services (1-919-489-5201) prior to the return to discuss any questions you may have about opened or partial returns.

Orviss Technology recommends you fully insure your return shipment in the case it is lost or damaged. Please use a carrier that can provide you with proof of delivery. Please contact us during business hours for any questions you may have. 

Any item that involves electronic components cannot be returned to use once opened, unless in cases of manufacturing defects. Products will be evaluated, either by Orviss Technology or the manufacturer, to confirm the nature of the defect prior to the RMA being completed.

Incorrectly Ordered Parts

Please be careful when choosing the color and length of your patch cords, any returns due to incorrectly ordered patch cords will only be accepted within 7 days of the original order and carry a 15% restocking fee, Orviss Technology is not responsible for any shipping charges.

Return Terms

Items must be returned within 90 days of order placement. The first 30 days are with no restocking fee (barring incorrect orders) and are refunded via your original payment method. Items returned after 30 days will incur a 15% restocking fee and be refunded via a store credit.

You have 10 days within the issuance of an RMA # to ship out your return. If the item is received after this 10-day window, the package will be refused.

Items returned must be in like new, resalable condition with all packaging intact. If the item is not, a 15 to 25% restocking fee will be assessed, depending on the condition of the item.

Shipping Charges will not be refunded.

Items returned without approval from contacting us will be refused.

All items must be returned in their sealed original containers or they will be subject to the restocking fee. All items must be complete, with no missing parts. Items in retail packaging must be in a like new condition. This includes tears, dents etc, items that do not have complete or torn retail packaging will be subjected to the 15% restocking fee.

Returns must have the RMA number clearly marked on the outside of the package, any packages without RMA numbers will be returned to sender.

It may take up to fourteen (14) business days after receipt of a return for it to be processed.

Damaged Deliveries

If your delivery arrives and is damaged in any way, it is best to refuse it back to the delivery company. If you do accept the package please ensure it is noted with the driver that a damage claim needs to be filed. Please save the box and any packaging material it arrived in and notify us immediately. We will then contact the relevant carrier for them to come and inspect the goods. If you do not notify Orviss Technology of damaged goods within the first 15 days of arrival, or regular return policy will override any claim of damage, and will fall under any and all current manufacturer restrictions.

Starting the Return Process

Please have your order number available and contact customer service at 919-489-5201 during regular business hours to process any return or exchange so that we can get your request processed as quickly as possible. Alternatively you can raise a ticket at https://support.orvisstechnology.com. Please choose the "Product Returns" department and follow the instructions, the ticket number will be your RMA number.

To Return a Defective Item

To return a product from your order, please state the defective nature of the product. You will receive an e-mail that contains an RMA #, as well as an address to return the item to. Once we have received the item, our Tech Support team will check the item to confirm that it is defective. You will be contacted with the results of the test and further options.

Disclaimer: If the product is deemed defective upon delivery, we are not responsible for any fees above the original purchase price of the product(s). It is solely the customer's responsibility to test the product before use.

Limitation of Liability: Our products are not intended for use as critical components in life-support systems or devices. Therefore we are not responsible for any direct, consequential, or indirect damages resulting from their use. Further more we cannot be held responsible for consequential damage resulting from a product that has been installed incorrectly.